We want you to be 100% happy with your purchase from us. If you change your mind on any full price or sale item purchased in-store or online, you can return it to our retail store or to our online team within 7 days of receipt for domestic customers, or within 30 days of receipt for international customers.
Returns will only be accepted when:
- Items are in their original condition; unopened, or unused and unwashed
- Items are in their original packaging
- Tags remain attached to garments
- Proof of purchase is provided; and
- Refunds will be processed:
- ASAP within 7 working days of receipt where possible
- The way you made the original purchase:
- PayPal refunds will be visible in your PayPal balance immediately
- Credit card refunds will be visible within 1-5 business days depending on your financial institution
- Please note, returns on underwear are not accepted.
When returning items via the post for a size exchange, we will facilitate this where the stock is available at the online store. If the online store has sold out of the item you have requested, we will contact you via email to inform you that we have refunded your order and you will be credited the way you placed your original order (PayPal, credit card or gift card/e-voucher). Alternatively, if you would like to exchange an online order at the Muscle Bros. store you can head into our retail store with your item and order information and the team in-store can process this for you.
Please note, unfortunately we are unable to facilitate exchange requests on international orders.
Items purchased in the Muscle Bros. store
For security reasons, we do not hold your financial information when you purchase in-store. Please ensure you provide a valid contact number on your returns form so that our online team can contact you as soon as possible to arrange a refund to the credit card or bank account used to make the purchase.
Cost of return
When returning items to our online team, you are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us. We recommend using a tracked method of postage to ensure your return arrives to us safely.
To return your order to our online team, please send to:
Muscle Bros. Returns
2/552 High Street Penrith
Sydney, Australia 2750
As a consumer there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality. A product is considered faulty or not of acceptable quality if it:
Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
Does not do all the things you would reasonably expect it to or is not fit for purpose; or
Does not match the description made by us, on packaging and labels, or via promotions or advertising.
If an item is not of acceptable quality you may be entitled to a repair, replacement or refund. For details on acceptable quality and faulty goods, please see here.
If you believe there is a fault with an item you have received, please let us know as soon as you become aware of the fault by heading into your local store or contacting our customer service team. You must be able to:
Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase); and
Return the product to us (where you are unable to return to the Muscle Bros. store with the product for assessment, you are responsible for the cost of return postage unless this cost is significant).
Photographs alone will not be accepted as proof of fault. It is a requirement that the physical product be in our possession prior to the acceptance of your return request. Please note, where an item is deemed faulty, we will happily refund the cost of returning the item to us. Please ensure you keep your postage receipt so that we can facilitate this refund for you.
Where a product requires assessment by the supplier of the goods, this process can take 2-6 weeks. While we will do everything we can to ensure a resolution is reached as quickly as possible, we cannot provide an exact timeframe within which the supplier will assess the product.